Last Updated: May 1, 2024
1. Introduction
At Wanderlust Chronicles, we are committed to ensuring your satisfaction with our services. This Refund Policy outlines our procedures and guidelines regarding refunds for digital products, subscription services, and travel bookings made through our website.
By purchasing any product or service from Wanderlust Chronicles, you agree to be bound by this Refund Policy. Please read it carefully before making any purchases.
2. Digital Products
2.1 E-Books, Travel Guides, and Digital Downloads
Due to the nature of digital products, all sales of e-books, travel guides, and other digital downloads are final and non-refundable once the download link has been provided or the content has been accessed, unless:
- The download link is non-functional
- The content is corrupted or unreadable
- The product significantly differs from its description
If you experience any of these issues, please contact our customer support team within 7 days of purchase with details of the problem. If the issue is verified, we will either provide a functional replacement or process a full refund at our discretion.
2.2 Travel Planning Templates and Tools
For travel planning templates and tools that are downloaded or accessed digitally:
- Refunds may be requested within 14 days of purchase if the product does not function as described
- Refund requests must include a detailed description of the issue and how the product fails to meet the advertised functionality
- We reserve the right to offer troubleshooting assistance before processing a refund
3. Subscription Services
3.1 Newsletter and Premium Content Subscriptions
For our subscription-based services such as premium newsletters and members-only content:
- Monthly subscriptions may be canceled at any time. No refunds will be provided for the current billing period, but no further charges will be made
- Annual subscriptions may be refunded on a pro-rata basis if canceled within 30 days of purchase or renewal
- No refunds will be issued for annual subscriptions after the first 30 days
To cancel a subscription, please log into your account or contact our customer support team.
3.2 Free Trial Periods
If you signed up for a subscription that includes a free trial period:
- No charges are made during the free trial period
- You may cancel at any time during the free trial period without incurring any charges
- If you do not cancel before the end of the free trial period, you will be automatically charged for the subscription
- Once charged, our standard subscription refund policy applies
4. Travel Bookings and Services
4.1 Travel Consultation Services
For personalized travel consultation services:
- Consultation appointments may be rescheduled without penalty with at least 48 hours' notice
- Cancellations made more than 48 hours before the scheduled consultation time will receive a full refund
- Cancellations made within 48 hours of the scheduled consultation time will be subject to a 50% cancellation fee
- No-shows for scheduled consultations are non-refundable
4.2 Affiliate Travel Bookings
For travel bookings made through our affiliate partners (hotels, tours, flights, etc.):
- All bookings are subject to the refund policy of the respective service provider
- Wanderlust Chronicles acts only as an intermediary and cannot issue refunds beyond what the service provider allows
- We will assist you in communicating with service providers regarding refund requests, but cannot guarantee outcomes
- We strongly recommend purchasing appropriate travel insurance for all bookings
Specific refund terms for partner services will be clearly displayed before completing your booking.
5. Events and Workshops
5.1 Virtual Events and Webinars
For online workshops, webinars, and virtual events:
- Full refunds are available up to 7 days before the scheduled event
- Cancellations within 7 days of the event will receive a 50% refund
- No refunds are available within 48 hours of the event
- If you cannot attend, you may transfer your registration to another person at no additional cost
If we cancel or significantly reschedule an event, you will be offered either a full refund or the option to attend the rescheduled event.
5.2 In-Person Events
For in-person travel workshops and events:
- Full refunds are available up to 30 days before the scheduled event
- Cancellations 15-30 days before the event will receive a 75% refund
- Cancellations 7-14 days before the event will receive a 50% refund
- No refunds are available for cancellations less than 7 days before the event
- Registration may be transferred to another person at no additional cost with prior notice
Different terms may apply for special events, which will be clearly communicated at the time of purchase.
6. Refund Process
6.1 How to Request a Refund
To request a refund, please:
- Contact our customer support team at [email protected]
- Include your order number or subscription details
- Provide a detailed reason for your refund request
- Submit any supporting documentation that may be relevant to your case
6.2 Refund Processing Time
Once a refund is approved:
- Credit card refunds typically process within 5-10 business days
- Bank transfers may take 7-14 business days to appear in your account
- PayPal refunds typically process within 3-5 business days
Processing times may vary depending on your financial institution or payment method.
6.3 Refund Method
Refunds will be issued using the same payment method used for the original purchase. If this is not possible, we will work with you to find an alternative refund method.
7. Exceptions and Special Circumstances
7.1 Technical Issues
If you experience technical issues that prevent you from accessing or using our products or services, please contact our technical support team before requesting a refund. In most cases, we can resolve these issues promptly.
7.2 Force Majeure
In the event of circumstances beyond our control (such as natural disasters, pandemic restrictions, or civil unrest) that affect our ability to deliver services:
- We will make reasonable efforts to provide alternatives or rescheduling options
- Refund policies may be adjusted based on the specific circumstances
- For travel bookings affected by such events, refund policies of the service providers will apply
7.3 Special Promotions and Discounted Items
Products or services purchased at discounted rates or through special promotions may have different refund terms, which will be clearly specified at the time of purchase.
8. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on the Website. Your continued use of our services following any changes indicates your acceptance of the new terms.
For significant changes, we will make reasonable efforts to notify you via email or through a notice on our Website.
9. Contact Information
If you have any questions about our Refund Policy, please contact us:
10. Consumer Rights
This Refund Policy does not affect your statutory rights as a consumer. If you are located in the European Union or United Kingdom, you may have additional rights under applicable consumer protection laws.
In the event of any conflict between this Refund Policy and applicable consumer protection laws, the latter will prevail.
